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SHIPPING



We offer FREE shipping for orders $80.00 & over Australia wide through Australia Post.

We use a courier and can NOT send to P.O. Boxes. Pls supply a physical address.

We will try to send your order out the same day the order and payment is received, though if received late in the day it may be sent out the next working day.

Delivery times will vary from area to area, state to state.

We are based in Ulladulla, south coast N.S.W.

Areas close to us may expect to receive orders overnight. Gong, Sydney, ACT.

For areas further away in NSW 1 - 2 days, remote N.S.W. maybe 3 days.

Qld, and Vic 2 - 3 days, far Qld and regional Vic 3 - 4 days.

Tas & S.A. 3 - 4 days

W.A & N.T. expect up to 5 - 6 days.

 

Returns Policy

With most skate items the only warrantee given is for faulty workmanship or materials. We will also replace items that have been considerably damaged during shipping or that it was our fault with regards to a shipping mix up and we send the wrong items.

We are bound by and abide by all the regulations in Australia laid out in the ACCC guidelines.

If you do have a problem with any item, please call or e-mail us first explaining the issue. If found faulty etc we will issue you with a return number and instructions for you to return it, we will replace the item and refund you the return postage costs.

We do not replace decks that have just plain snapped, nor do we replace items that you have just changed your mind about and don’t want anymore.

 

Snapped decks can be a contentious issue, and we do NOT replace them, even if it was your first skate on a brand new board. New decks in fact may snap easier than a worn deck, as it is still “crisp” and when bent past the point of no return it will let go. A board used somewhat may tent to get a bit of slack in it and may bend further before reaching that snap point.

 

If there is a legitimate reason why your deck snapped with regards to faulty materials or workmanship, eg, knotted wood at the snap point, or poor glue lines with clear delamination, then we will consider having a look at it to decide if indeed it was “faulty”.

 

Send us close up pictures first to support your claim, and if we see obvious faults there and then we will send you a new deck, if not and if you still think it’s faulty, then send it back to us at your cost, we will have a look at it, and if we then find it faulty we will send you a replacement deck and work out postage reimbursement with perhaps a set of wheels or the like.

 

DO NOT send us anything without first contacting us for a return number.